User Manuals, System Manuals, and Online Help: Plan Development, Online Information Systems Development, Writing user and technical manuals and online help, Useability Testing

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Corporate Policies and Procedures Manuals: These are the Cinderellas of corporate life. But better written and properly constructed they turn into treasured (and effective) princesses. Combine them with process-oriented management, Intranet-access, and quality systems, and they are transformed into even more powerful and effective corporate tools.

Intranet Content: Without a rich, reliable, and readable store of reference information, organizations will struggle in the information age.

Quality Assurance: Many ISO 9000 quality assurance systems are cumbersome and bureaucratic, but they don't need to be. We can help you create a QA system that's simpler, easier to use, and more effective. We also help with Software QA, and with integrating a variety of standards into a single, comprehensive compliance management system.

Knowledge Management: You need Knowledge Management to sustain your corporate memory. Without a good memory you are destined to repeat the same mistakes and invent the same wheels over and over again. What a waste!