Writing Effective Performance Support Documents

  
 

Managers:

  • Comply with quality standards
  • Reduce costs, reduce risk
  • Improve consistency
  • Support automation
  • Make audits easier
  • Improve staff morale and productivity
Writers:
  • Learn how to document business processes
  • Improve your writing
  • Be qualified in the HCi TOPIC writing method
  
 

This unique one-day course is aimed at people who need to write effective documents that others can easily understand and follow. Written procedures are a central component in any ISO9000 or other quality system implementation.

  
 

You will learn:
The real business benefits of good process documentation * How to use roles to make an organisation more flexible * The importance of document ownership * How to spot a trigger * How to use the HCi TOPIC planning method * Key listening skills * The use of flowcharts to gain consensus * Key attributes of online documentation * How to use playscript with roles * How to improve your writing with active voice and Plain English * Review processes and how to make them effective

 
  You will get:
A full day of training from an experienced HCi writing expert and trainer * An 80-page full-colour set of course notes * A set of photocopyable worksheets you can use again and again * A certificate of attendance for your HR records  		 
 


For more information: call us on 02 9232 6669, or download these sample course notes (582K PDF).

How to register:

The cost of the course is $495 (including GST).  This includes a full day of training, course notes and handouts, worksheets, lunch and a certificate of attendance.

  • To pay by cheque, or have us bill you: print this form.
  • To pay by credit card: you can book over the phone at 02 9232 6669, or online by using this page.

Please book me on the following course:

Select  Date/place
22 June 2004, Sydney
20 July 2004, Sydney
24 August 2004, Sydney
21 Sepember 2004, Sydney
26 October 2004, Sydney
23 November 2004, Sydney

(Full details of the location, times, etc, will be mailed to you on receipt of your order).

Customer details

Name:
Phone number:
Email:
Company name (optional):
Mailing address:

Discount code (optional):

Credit card details

Card type:
Name on card:
Card number:
Expiry month: year: 

 

Course bookings can be cancelled by you any time up to 21 days before course date. Courses can be cancelled or rescheduled by HCi at any time: if the rescheduled date does not suit you, you can decline and we will provide a full refund.

 
     

Back to HCi home page