Writing User Documentation

Course outline

Copyright HCi, 1998

Phil Cohen wrote and presented a course in Technical Writing at the University of Technology, Sydney. If you want to use this material from the course, please contact us.

Week 10: Copyright case study

This case will be discussed in detail during the course, and a careful reading will be needed in order to allow you to discuss the contents intelligently. Students who do not demonstrate during class time that they have done the required reading and grasped the questions posed in case studies may have their course mark reduced accordingly, or may fail the course.

Before reading this case study, please make sure that you have done the reading set out in the reading list.

This case study is copyright Phil Cohen, 1998. No part of it may be copied or used in any way without the author's permission. None of the organisations or individuals named in this case are based on, or are intended to represent, real organisations or individuals.

  • John Smith is a policeman, and in his spare time writes a piece of software to keep track of articles reported stolen at the police station where he works. He installs the software on his work PC and starts using it. Soon his Station Commander takes an interest, and asks if John could develop a network version of the software, which he does during working hours. The software is so successful that John decides to sell it to the Police Service, and approaches his Station Commander, who refuses to pay for it. John decides to sue the police service for breach of copyright - what are his chances?
  • Acme P/L has bought and paid for a copy of Miracle Word, a word processor. Acme uses the extensive programming capabilities of Miracle Word to develop complex templates for its standard letters and invoices. However, it finds that the help file supplied with Miracle Word is not sufficient for its needs, so it has one of its staff copy parts of the help file, add some more information, and then recompile it, replacing the original. Miracle P/L, developer of Miracle Word, decides to sue Acme for breach of copyright - what are its chances?
  • Diddley Publishing publishes books about widely-used software packages. It decides to commission a book about Miracle Word, and employs a writer to write the book. The writer takes numerous screen captures of Miracle Word in use, and uses them to illustrate the book. Miracle P/L decides to sue Diddley for breach of copyright of its screen designs - what are its chances?
  • A part-time lecturer at UTS photocopies an entire chapter out of a book on business law for use in a course on technical communication. The publisher discovers this and has its lawyers (boutique female law partnership Sue Hard and Sue Often) write a nasty letter to the lecturer threatening legal action. Should the lecturer:
    • get on the next plane to Majorca
    • use the letter to light his next cigar
    • prostrate himself at the publisher's reception and hope that all of their staff walk on him on the way to work