• Compliance and QA implementation: Getting clients into compliance with FSRA, Privacy Act, ISO9001, AS4444, ITIL, Records Management Act, AQTF, or any other code or legislation.
• Performance support: Giving staff the knowledge they need to do their jobs effectively.
• Product documentation and training development: Making sure that products are fully understood by users, distributors, help desk personnel and installers.
• User alignment: Delivering a positive, predictable and measurable return on major software investments.
• Knowledge capture/delivery: Capturing key information so that it does not leave the organisation, to reduce the risks during staff changes.
• E-learning implementation: Putting online training delivery into its proper context.

For a client and project list, click on 'recent jobs' at the top of this screen.

We are entirely independent of software vendors - we do not sell or distribute software.  This allows us to recommend the solution that actually meets our clients' needs.

Accreditations

HCi's quality management system is certified to ISO 9001 (LIC10012).
HCi is a signatory to the ITS881 Government Period Contract.

Industry and standards involvement

Our principals and employees are actively involved in the development of industry practices and standards. They have served as members of Standards Committees QR/3 Software Quality Assurance Standard, IT/9/7 Software User Documentation Standard (Chairman), and QR/2/9 Guidelines for the application of ISO 9000 to Financial Services.