Job 14396: A gaming machine company needed to modify its operating manuals to cope with multiple legislative requirements. We provided a writer to do the work, which was completed on time and in budget. Classification: Software system description Completed Nov 2003

Job 14354: N/A Classification: Software user documentation Completed Sep 2003

Job 14347: Provided a permanent TW with electrical background to engage with engineers to develop user and technical documentation for Sonar systems Classification: Software user documentation, Software system description Completed Aug 2003

Job 14346: A large national construction contractor recognised that the critical operational reference information held on its intranet was not supporting employee activity as well as it could. They asked us to conduct a detailed examination of this knowledge management issue and recommend ways to bring about improvements. We did this and provided a detailed analysis, recommendations, and system development requirements covering: - Presentation of information in structures and formats that are easier to browse, search, and use (the current structures and formats are complex and confusing) - Easier methods for information owners to maintain their information. - Facilities for knowledge-holders to freely deposit information in the system (knowledge capture). - Use of metadata to link a subject area to those who have associated expertise, in order to automatically maintain a 'corporate yellow pages'. Classification: Knowledge management report Completed Sep 2003

Job 14343: HCi presented a one day training course to selected staff to provide them with skills to conduct internal audits, so that the company can comply with the QA standard, ISO9001. Classification: Training Completed Jul 2003

Job 14312: Provided a technical writing specialist to a large construction services company to develop user documentation for two internally developed project management systems. Classification: Software user documentation Completed Aug 2003

Job 14278: Permanent staff placement of a project manager with a business analyst background to manage process development projects at a leading multinational in the financial services industry. Classification: Procedures for new processes Completed Apr 2003

Job 14277: A leading international mining and resources company had developed a project management system that required user guides. HCi planned and wrote this documentation. Classification: Software user documentation Completed Jan 2004

Job 14238: A financial services company sought HCi's assistance in developing a package of information for consultants and end users of a new web-based application. HCi recommended and developed a set of materials geared to develop confidence in all user groups for the online product. The package included a user guide, quick reference card, online help, consultant training book and animated demonstration to be used in launching the product. Classification: Software user documentation, Software operations (not user) procedures, Training materials Completed Jun 2003

Job 14231: Provided a writer to update the documentation for a set of gaming machines, for a leading Australian manufacturer. Classification: Hardware user documentation Completed Mar 2003

Job 14218: The client has had a long term relationship with HCi, and we have assisted over many years to implement its QA system, upgrade and expand its scope, and help the client to continuously improve its systems. The latest assignemtn involved HCi documenting some new processes not previously incorporated within the scope of the QA syste, and helping various departments to streamline its activities and make them more efficient and accountable. Classification: Procedures for existing processes Completed Jan 2004

Job 14164: The client company is involved in multiple aspects of the building and construction industry, and has over 6200 employees Australia-wide. Its payroll processes are run through a single group. HCi was asked by the client to plan out how to document all of its payroll processes, providing an 'end to end' process map and procedure guide for all payroll functions, including reporting and paper trails for each task. The Manual was also designed to cover responsibilities for each task, the chronology of the processes, and a complete guide to integrate IT functions in their existing payroll processing system with other aspects of the payroll task. HCi's plan set out a full documentation project plan, including delivery of the material through the company's Intranet using FrontPage. Classification: Procedures for existing processes Completed Nov 2002

Job 14142: Our client was a developer and installer of gaming machines. A common problem in this industry is the need for different reporting and different documentation in each legislation area (each State), and we provided a writer to customise the support documentation for the client's products for a new market. Classification: Software user documentation Completed Aug 2002

Job 14051: We supplied a technical specialist for 14 months to redevelop the intranet of a large international contruction company. We identified and resolved stuctural and navigation problems, developed content tuned to audience needs, and page layouts and designs that enhanced usability and functionality. Classification: Procedures for existing processes Completed Jun 2003

Job 12950: Developed a plan for the implementation of ISO9001 at the IT division on a major civil works contracting company. The division had three major arms: e-business, SAP implementation and change/problem management. Classification: QA consulting report Completed Apr 2002

Job 12846: Developed a documentation plan for process development and documentation of financial shared service procedures for a major industrial materials group. Classification: Procedures for new processes, Procedures for existing processes Completed Jun 2001

Job 12839: After winning a competitive tender from a leading multi-national lending corporation, HCi planned and implemented user documentation, classroom training and on-line self-paced training for a major software implementation. This was carried out by a team of four senior HCi consultants. The client was experiencing rapid change and accelerated growth during the project. HCi completed the project and achieved very high client satisfaction. Classification: Software user documentation, Training materials Completed Feb 2002

Job 12832: long term technical writer providing specialist services to the Communication department of a large international contruction company Classification: Procedures for new processes, Procedures for existing processes Completed Dec 2003