Job 14393: A major international accounting firm had an in-house developed practice management system used by 20,000 people across Australasia. We carried out a strategic review of the performance support practices for the system, and made a number of key recommendations which will help the firm reduce costs, reduce non-compliance risks, and improve the usability and utilisation of the system. Classification: Document management consulting report Completed Nov 2003

Job 14326: The client is a major provider of education services to the professional community, and is currently planning to expand its services to other States of Australia and to NZ. The client has undertaken major planning activities for the proposed expansion, but the planning documents prepared by other consultants proved to be too technical or complex for its Board members to readily comprehend. HCi was asked to assist the client to confirm the planning undertaken to develop educational content for different markets, and to describe and summarise this material for presentation to the Board. Classification: Ad hoc consulting with no report Completed Jul 2003

Job 14279: HCi was requested to analyse the documentation needs for a tax accounting package developed by a major accountancy firm for the Australian market. We developed a plan for providing online help for the product, that could be scaled as the produce expanded to cover different market niches, with corresponding training for conulting accountants. Classification: Software user documentation, Document management consulting report, Training materials Completed Jun 2003

Job 14163: A government department asked HCi to review and evaluate existing documentation in their Operations area and to provide a plan and process for updating and managing this large volume of documentation. We assisted the client in planning a documentation structure for delivery via their intranet and a plan for resourcing the writing/rewriting of manuals and other documents to bring them up to date. We also, in consultation with the client, developed procdures for managing the set of controlled documents, including review cycles, authorisations and document standards. At handover we provided training in the use of a standard template to provide a common look and feel. Classification: Procedures for new processes, Knowledge management report, Training Completed Dec 2003