Job 14292: An Australia-wide energy company requested our assistance in planning and costing performance support requirements for a major SAP upgrade. We reviewed existing support materials and established what additional materials needed to be developed. We analysed current usage patterns to plan appropriate media and resourcing of training in various sets of tasks, and wrote a recommended training plan to provide training in a range of media to meet the different audience needs. This plan formed an essential part of the change management costing and scheduling of the upgrade project. Classification: Software user documentation, Training materials Completed Oct 2003

Job 14214: A power supply company that was brining some IT services back in-house after a period of outsourcing requested our help in identifying and documenting the core IT processes. We carried out an analysis of the activities undertaken by IT and its relationships with the business. Our plan streamlined these activities into four core processes, and the ways in which IT accounts for these activities in reference to overall strategy and reporting requirements. Classification: Procedures for existing processes Completed May 2003

Job 14165: A major Australian energy supplier was implementing a company-wide system of documentation and training materials based on a document management product called Mentor which is developed by Panviva. HCi provided the technical writing resources to author and/or edit the materials in Mentor and to track progress. Classification: Software user documentation Completed Jun 2003