HCi launches a new writing course: for the first time HCi offers public courses in its unique writing methodology.

Feng shui your stale documentation: in eight easy steps you can be rid of documentation clutter and enhance your corporate well-being.

Achieving Operational Effectiveness by leveraging knowledge: this is the second in our series of articles on Operational Effectiveness. It demonstrates how knowledge management plays a key role.

Neglecting systems documentation courts disaster: there is much more to disaster recovery than just keeping backups.

The Polish sausage syndrome, or if all else fails read the manual : a primer on how to write good user manuals that shows how to save users from themselves.

White paper - Does your ERP documentation look like this?: many ERP implementations struggle because users have to rely on unfriendly and inadequate system-based support documentation instead of user friendly task-based documentation. This white paper provides a 'before' and 'after' view of the problem.
( PDF format).

For a free presentation on Knowledge Management call Simon Frayne on 02 9232 6669 or email sfrayne@hci.com.au

Intranet stagnating? Talk to Andrew Kumar on 02 9232 6669 or email akumar@hci.com.au

Need a Technical Writer or Business Analyst? Call Julia Liu on 02 9232 6669 or email jliu@hci.com.au

ISO 9000:2000 - be prepared. Call Shashi Laverick or email shashi@hci.com.au