HCi Professional Services

Education

Client organisations: Rogen International, Rotary, University of Sydney - Information Techn, University of Western Sydney

Job 14255: A major international provider of business training and coaching developed a modular software system to assist their trainers and managers in tracking contacts with clients, managing training courses and managing the activities and scheduling of trainers and resources. HCi planned and created online help, directed at users of various levels of responsibility within the company, to assist the to understand the concepts involved in using the new system to manage both internal and external activities and to provide them with reference material and procedural guidance to allow them to learn about the system and use it efficiently. Classification: Software user documentation

Job 14248: Our client, a major educational institution, had developed a student information database and supporting application system and were in the process of rolling out major upgrades. The client was aware of their lack of the resources needed to develop suitable documentation. HCi were engaged to conduct a comprehensive analysis of documentation needs and produce a detailed project plan for the production of the documentation. The analysis and plan covered online user help; dual purpose self-paced and face-to-face training matetials; and extensive technical documentation, including data dictionary, and documentation covering systems maintenance, production process, error messages, and business rules. Classification: Software user documentation, Software operations (not user) procedures, Training materials

Job 14211: A major international communication skills training and executive coaching consultancy developed a web-based system to manage relationships with their clients and the scheduling of resources to be delivered to clients. The system also handles internal consultant management tasks. HCi developed a documentation plan for a user manual for the system. Classification: Software user documentation

Job 14172: We supplied a technical writer to a non profit organisation to assist with a major financial system implementation project. This included included completing user documentation for the system and finance staff support procedures. Classification: Software user documentation, Procedures for existing processes

Job 14114: Provided a writer to a major Sydney educational institution to develop material for their intranet. Classification: Procedures for new processes

Job 14064: A large tertiary education institution found that as a result of structural and management changes, its internet and intranet sites had become disorganised, inconsistent, and poorly presented and managed. HCi was asked to review the structure of the sites, their navigation conventions, and its operation and management processes, and recommend a detailed strategy to bring them up to the desired standard. We worked with key stakeholders and the institution's graphic designers to devise a detailed practical program to quickly bring about the desired objective. Classification: Knowledge management report