"Writing Effective Performance Support Documents" course

This unique one-day course is aimed at people who need to write effective documents that others can easily understand and follow. Written procedures are a central component in any ISO9000 or other quality system implementation.

You will learn:
The real business benefits of good process documentation * How to use roles to make an organisation more flexible * The importance of document ownership * How to spot a trigger * How to use the HCi TOPIC planning method * Key listening skills * The use of flowcharts to gain consensus * Key attributes of online documentation * How to use playscript with roles * How to improve your writing with active voice and Plain English * Review processes and how to make them effective

You will get:
 A full day of training from an experienced HCi writing expert and trainer * An 80-page full-colour set of course notes * A set of photocopyable worksheets you can use again and again * A certificate of attendance for your HR records

Click here for sample course notes.

 

 

Employers:
Comply with quality standards
Reduce costs, reduce risk
Improve consistency
Support automation
Make audits easier
Improve staff morale and productivity		 Writers:
Learn how to document business processes
Improve your writing
Be qualified in the HCi TOPIC writing method

Public workshop schedule and online booking form

Cost: $1895 plus GST.  Inhouse courses can be delivered for up to 12 people for $5500 plus GST, travel and accommodation costs outside Sydney.

Select one date:
10 March 2008
12 May 2008
14 July 2008
8 September 2008
10 November 2008
Note that booking is contingent on availability.  If the course you choose is full, we will offer you a place on a later course.
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Cancellation Policy: You may transfer to another program or make substitutions from your company without penalty up to 14 days prior to the course. If you cancel within 14 days of the course, you will be billed 50 percent of the tuition. If you do not attend and do not cancel, you will be charged the entire amount. HCi may cancel a course if enrolment is not sufficient and will coordinate your attendance at another training session.

 

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