Computer industry

Client organisations: 3inc, AgilityNetworks, Alphawest, AusRegistry, Bay Technologies, Cap Gemini, CISRA (Canon), Codarra, CommSecure, ComOps, Dialog, ECSG, Etherstack, EziSuite, Fujitsu, Hothouse, IBM, Infosys, iress, ITPM, Kaz, Keane, Konami, LanWorks, Leidos, Matrikon (Honeywell), Melbourne IT, Momentum, Myriad, NCIS, NTT, Oracle, Paycorp, Powernet, Rockend, Sappire, SAS, Sensis, Silverbrook, Sprint, Symantec, Synoptics, Veda, Westwood

Job 14469: A Norwegian software development company needed online help produced for a Linux-based PDA operating system.  We developed the documentation to meet the client’s pressing deadline, and delivered it using an innovative inhouse-developed VBA publishing solution. Classification: Software user documentation

Job 14439: A large IT multinational needed a small team of editors to clean up some highly technical documentation.  We provided the team. Classification: Software user documentation

Job 14390: Permanent technical writer placed with large software company Classification: Software user documentation

Job 14385: We provided a team of writers at short notice for a mutinational software development organisation, who needed to update their middleware product documentation quickly and accurately. Classification: Software system description

Job 14363: A software development company outsourced part of their documentation development effort to us, and we provided resources for them on an hourly basis. Classification: Software user documentation

Job 14340: Completed the technical specification document for a niche software company proposing their product to a consortia of Financial services business Classification: Bid document

Job 14335: We provided a business analyst to help develop a business case as part of a bid by our client for a major piece of work. Classification: Bid document

Job 14330: Our client implements server-based computing solutions, and needed documentation developed for one of their major implementations.  We delivered the documentation, based on their existing system-level information, plus interviews with key technical staff. Classification: Software system description

Job 14299: An HCi technical writer developed maintenance documentation for a new financial services software product being developed by small Sydney based software company. Classification: Software maintenance programmer documentation

Job 14295: A software company had developed a suite of programs for creating and maintaining intelligent web-based applications. We designed and wrote complete sets of generic user and system documentation that they could adapt for applications developed using the suite. We also wrote a white paper that explained is simple, easy to understand, terms how the suite worked and the advantages for clients of the ‘intelligent application’ approach. Classification: Software user documentation, Software system description

Job 14283: Our client develops telecommunications billing software, and needed an expert writer to help deliver a critical piece of an important project. Classification: Software user documentation

Job 14259: A major multinational software development company needed a team of editors to rework a large suite of documentation.  We put together a group of editors, under a team leader, and they worked intensively on the documentation for several weeks, completing the work ahead of schedule. Classification: Software system description

Job 14254: Provided an HCi instructional designer to develop call centre training material for a large multinational telecommunications company. Classification: Training materials

Job 14225: The consulting arm of an international IT organisation requested our assistance with structuring and editing their response to a Request for Proposal for services in the financial markets sector. Our consultant reviewed their document for consistency and readability, also providing advice on structuring it to meet RFP requirements and highlight their competitive advantage. Classification: Bid document

Job 14222: A leading Australian developer of software to control the broadcast of data developed a customised version of their package for the BBC in London.  HCi planned and created a user manual and on-line help for the package. Classification: Software user documentation

Job 14191: An Australian manufacturer of a corporate document design, distribution and retrieval system that enables formatting of printstream data developed a smaller-scale version of the product aimed at the small business market. It is designed to enable Microsoft Windows for host and data printing. HCi planned, developed and delivered online user manuals for the product.  HCi also re-designed the wizards that are an integral part of the system to make them clearer to the targeted non-technical audience. Classification: Software user documentation

Job 14186: We supplied a suitably experienced writer to update user documentation for a corporate debt management system. Classification: Software user documentation

Job 14174: We supplied a technical writer to a major bank to write user documentation for a new application system. Classification: Software user documentation

Job 14167: A leading Australian producer of interactive television software developed a system to streamline and facilitate the process by which television network operators control the broadcast of interactive data.  HCi specified and wrote a user manual for the software and subsequently revised the manual to cater for additional functionality. Classification: Software user documentation

Job 14088: A leading Australian producer of interactive television developed a software system that streamlines and facilitates the process by which television network operators control the broadcast of interactive data.  HCi specified, wrote and printed a user manual for the software. Classification: Software user documentation

Job 14048: A Brisbane-based software company developed a Java-based software system that runs on a variety of platforms. It provides a real-time graphical display of a variety of proprietary process monitoring and other systems.  HCi specified and wrote user and help file documentation for the software. Classification: Software user documentation

Job 14047: Provided a writer to help a multinational software company ‘tidy up’ user documentation which had been translated from Japanese. Classification: Software user documentation

Job 14046: A multinational computer industry client needed a team of writers for a short-term project developing documentation for a highly technical product aimed at developers.  We provided a total of six people over a period of months, adding and replacing people as the client’s needs changed. Classification: Software maintenance programmer documentation

Job 14045: Provided a writer to tidy up translations of highly technical software documentation. Classification: Software maintenance programmer documentation

Job 12450: A major IT multinational asked HCi to resource an editing team to rework a suite of documentation which had been translated into English.  HCi provided a number of editors and a technical writer, working under a team leader, to complete the work. Classification: Software maintenance programmer documentation

Endorsements

Some of our clients are so happy with our work that they insist on putting their thanks in writing. The following quotes are from letters that we have received from happy clients.

“I am writing in my capacity as the Group Financial Controller of Australand Holdings Limited to thank HCi Consulting for a job well done in successfully documenting financial processes within Australand’s financial environment.”

“As Group Information and Technology Manager, I would like to endorse the services provided by HCi in documenting processes for IT operations, maintenance and recovery. The project delivered efficiencies for staff learning via reference material while reducing risk and costs.” [Australand]

“I would like to thank HCi … for your significant contribution to ‘Connect’, our intranet site within Boral Clay and Concrete.” [GM HR Boral Clay & Concrete]

“I am pleased to endorse the services provided by HCi in designing and developing the structure and content for Canon’s Human Resources intranet.” [GM HR]

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of the Commonwealth Bank for the Diammond Services produce, a software system used by our institutional banking clients.” [Senior Product Manager]

“I would like to take this opportunity to thank HCi for your support in successfully concluding our recent project.” [Clorox Product Supply Director]

“The Corporate Direct Program team would like to thank you for your contribution to ecommcorporate Release 1 … Without your involvement the implementation would certainly not have been as smooth and efficient.” [Commonwealth Bank Corporate Direct Program Executive]

“It is my pleasure to provide a reference to HCi for the documentation and consulting services your company has provided Genasys for over 3 years.” [MD]

“We are pleased to provide HCi an endorsement for its assistance in helping us attain certification to ISO 9000 for Hanimex Corporate and Logistics.” [Regional MD]

“Thanks for your help with the project to document data reformatting processes handled by our office for the Office of State Revenue.” [PM Office of Land Information Policy and Coordination]

“On behalf of everyone at McMahon White and Associates, I would like to offer our very sincere thanks for your dedicated, highly professional efforts in developing the CMC-MIS online help system, on time and within budget.” [MD]

“I write to thank you for successfully completing the documentation projects undertaken for the NSW Fire Brigades.” [Director Resources]

“As I have come to expect from other dealings with HCi at the Office of State Revenue, they provide an excellent level of service, and their specialist knowledge in documentation was of great value.” [Project Manager]

“As Information Technology Manager for Parramatta City Council, I would like to thank HCi for your work in developing our policies and procedures for the Records Management Section.”

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of Pfizer.” [Sales Support Manager]

“As General Manager Safeworking Systems and Operational Standards, I am very pleased to endorse the services provided by HCi in facilitating a major overhaul of Rail Infrastructure Corporation’s safety standards documentation.”

“The technical ability of HCi’s staff and their ability to recommend appropriate solutions to our documentation needs is obviously a reason for choosing HCi.” [Tyndall User Services Manager]

“I am pleased to provide an endorsement for HCi concerning the various work at FLORAfoods relating to our quality system and documentation.” [Quality System Manager]

“As the training Project Manager for this important Westpac project, I am writing to thank you for the outstanding job your people to delivered to me.” [Project Manager Design]