Does your ERP documentation look like this?
“There are two ways to document a computer system:
- system-based: from the inside out (“here’s what the system does”)
- task-based: from the outside in (“here’s how to do your job using the system”)
ERP system documentation is almost all system-based, and it doesn’t work.
Download the full white paper as a PDF file (Does-your-ERP-documentation-look-like-this.pdf).